Product Context

Carestack is a cloud based Practice Management Software for dental practices located in USA.

CareStack provides solutions to these practices for various needs such as scheduling, treatment planning, billing, insurance payment collection, patient engagement etc

Feature: Patient connect kiosk allows patients to self check-in and submit documents at the hospital

Kiosk is one of such offerings from CareStack that fall into the above mentioned Patient ****Engagement ****category. This solution enables the patients to complete the tasks such as check-in, documents signs etc. which otherwise have to be guided by the staff at practice. This reduces the workload on the staff and frees them up for more important tasks.

• Self check-in for their appointments of the day.
• Sign & submit the necessary documents for the treatments
• To verify medical history details ( Allergies, medications, Surgeries etc)
• Other tasks (editing personal information, adding a patient etc)

<aside> ☝️ Patient Connect Kiosk Intended to complete the tasks required for their appointment on a tablet at the hospital

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<aside> ✌️ Patient Connect Portal Allows the user to manage their appointments, treatments, account details through their personal device

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Since the patients use patient connect portal more often the same interface has been adapted to kiosk mode as well. So that the patients would find it easier to finish the required task.

Issues raised by the practices

Practices started complaining about the low task completion rate and overall low effectiveness of the kiosk. Several patients needed help from the staff to finish tasks on kiosk.